Returns & Exchanges
At VISIO, we want you to love your fashion pieces, but if you are not completely satisfied, we offer a hassle-free return policy within 30 days of delivery. All returned items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Log into your VISIO account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Carefully place the items in their original packaging and include the printed return slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing